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Information Governance, to the HRA, is a framework for handling not only personal and sensitive information but all information in a robust and transparent manner, applying confidentiality and security where appropriate and operating to high ethical and quality standards.

We invite feedback from users of our services - this allows us to continually monitor and assess our performance and identify what is working well and areas for improvement.

We are committed to providing a service that promotes human rights, equality and diversity and does not discriminate against any staff, potential staff, members, partners, service users or anyone that deals with us in any way.

We carry out user-testing with a wide range of people and this helps us to improve the user-experience for everyone.

The FOI Act requires that each public authority adopts and maintains a publication scheme that describes the classes of information that the Authority publishes or intends to publish. We will regularly review this publication scheme and update it where necessary, subject to approval from the Information Commissioner.

This section details links to the HRA’s policies and procedures for delivering our services and responsibilities.