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Help and support

For latest guidance about COVID-19 research and information about approved research in this area, visit our COVID-19 section. 

If you are looking to book your research in for review, please visit our Online Booking Service page.

General queries on the health research process, including research ethics service: queries@hra.nhs.uk

Confidentiality Advisory Group (CAG) queries: cag@hra.nhs.uk or 0207 104 8100

Integrated Research Application System (IRAS) queries/feedback line: iras.queries@hra.nhs.uk

IRAS technical queries line: helpdesk@myresearchproject.org.uk or alternatively call 0207 043 0734.

General enquiries: contact@hra.nhs.uk or call our mainline on 0207 104 8000.

Media enquiries: communications@hra.nhs.uk or 0207 104 8333 (out of hours: 07968 149 916).

Website enquiries and feedback: communications@hra.nhs.uk

FOI enquiries: FOI@hra.nhs.uk

Public and patient involvement team: public.involvement@hra.nhs.uk


Our customer charter sets out the standards you can expect from us and how we will seek to improve the services we provide. 

Our offices

Please direct all general correspondence to:

Health Research Authority, 2 Redman Place, Stratford, London, E20 1JQ

Bristol: Health Research Authority, Temple Quay House, 2 The Square, Temple Quay, Bristol BS1 6PN

Manchester: Health Research Authority, 3rd Floor, Barlow House, 4 Minshull Street, Manchester, M1 3DZ

Newcastle: Health Research Authority, Holland Drive, Newcastle upon Tyne NE2 4NQ

Nottingham: Health Research Authority, The Old Chapel, Royal Standard Place, Nottingham, NG1 6FS

London: Health Research Authority, 2nd Floor, 2 Redman Place, Stratford, London, E20 1JQ

Contact us