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Accessibility statement for HRA website

Last updated on 22 Sep 2020


This website is run by the HRA. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability, for example:

Most browsers let you skip from link to link using the Tab key. The current link will be highlighted. To move backwards, hold down Shift and press the Tab key.

We do not use access keys as they may interfere with keyboard controls of browsers and screen readers.

Supported browsers

Popular browsers (based on our site’s usage statistics) are fully supported. If you are using an older browser, particularly older versions of Internet Explorer, we may not be able to give you full visual and interactive richness.

Around a fifth of our users access the site using tablet and mobile devices. We regularly test our website on a variety of common tablets and mobile devices.

How accessible this website is

We know some parts of this website are not fully accessible:

  • not all of our videos have captions – if you require a transcript for any of our videos, please contact us

  • some of our PDF documents are not accessible to screen reader software – we are updating these to make them HTML or accessible PDFs on an ongoing basis - if you come across a PDF document which has not yet been made accessible, please contact us and we will provide an accessible version
  • we still have some Word documents on the website – these are being converted to HTML, PDF or open (ODT) documents - if you come across a Word document which has not yet been made accessible, please contact us and we will provide an accessible version

  • our fillable forms are being made digital where possible however some forms remain as Word versions and we are working on a longer term digital solution for these forms - if you come across a form document which you cannot access, please contact us.

What to do if you cannot access parts of this website

If you need information on this website in a different format such as an accessible PDF, large print, easy read, audio recording or braille:

  • email
  • call 0207 104 8333 
  • write to: HRA Communications Team, Health Research Authority, 3rd Floor, Barlow House, 4 Minshull Street, Manchester, M1 3DZ.

We’ll consider your request and get back to you within five working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, or if you would like to request details of any information excluded from the scope of the Regulations contact:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone

Find out how to contact us.

Technical information about this website’s accessibility

The HRA is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

The HRA has been working to meet these standards with all new content posted since September 2019 and with historic content for our most visited pages for 23 September. We have a timetable to address other older parts of our website.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations

Documents on the website

Some of our PDF and Word documents published before September 2019 are not currently accessible to screen reader software – we are updating these on an ongoing basis and have been prioritising our most popular pages.

Fillable forms

Where we can we are moving to digital forms, but in some instances fillable forms need to be downloadable for our users to share in their organisations and upload or email to HRA or other organisations. These fillable forms are not accessible to screen readers. In the longer term we hope to move all our fillable forms over to a new digital platform. If you are unable to use one of our fillable forms, please contact

Interactive tools and transactions

Some of our PDFs are difficult to navigate using a keyboard. For example, because they are missing a ‘label’ tag. We have fixed our most regularly used PDF content but are aware some of our older content still requires a fix and we have a timetable of work to address this. 

Documents produced by other organisations

Some of our forms and guideline documents are produced by EU or UK partners. We will update these documents as accessible versions become available from partners. 

This currently fails WCAG 2.1 success criterion 1.3.1 (information and relationships).

Content hosted by other organisations

Our Learning Management System (LMS) is delivered by Premier IT Partnership Ltd.

We are working with them to ensure our learning resources are accessible to all

If you find a resource which is inaccessible and want to request it in an alternative format please contact

Disproportionate burden

Our CAG registers are currently not accessible. If you require help accessing information from the CAG register, please contact

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs and Word documents produced before 23 September 2018 do not meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs and Word documents with information on how users can access our services. We have fixed or replaced our most popular PDFs with HTML pages or accessible PDFs.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix boards papers from before this date.

Any new PDFs or Word documents we publish for guidance and reports will meet accessibility standards. Some fillable forms which need to be downloaded and interacted with will not be accessible until we move to a new digital solution in the future.

How we tested this website

This website was last tested on 20 October 2017. The test was carried out by Isotoma Ltd.

We tested:

What we’re doing to improve accessibility

We are working to improve accessibility on this website. We have carried out staff training and have invested in some new software to help make the documents we produce easier to navigate by including page-anchors.

We have added alternative text to all images on our website.

All content added to the website since 23 September 2019 (apart from CAG registers and some fillable forms) is accessible.

We are undertaking a programme of work to make our documents accessible by converting them to HTML or into accessible digital documents, starting with the most viewed pages.

This statement was prepared on 23 September 2019. It was last updated on 23 September 2020.

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