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Feedback or concerns

Last updated on 2 Aug 2019
We value all feedback: we want to keep improving what we do.

Our contact page gives you details of the main contact points for the organisation. If you have specific feedback or concerns about our services, please see the information below.

Our customer charter sets out the standards you can expect from us and how we will seek to improve the services we provide.

We welcome feedback on our website - please use the website feedback form or contact us directly by emailing

Providing feedback on your experience of HRA services

We always welcome feedback from users of HRA services. If you would like to tell us about your experience of our services then please complete our online feedback form. More information about this form and how we use the information that is gathered is provided in the quality assurance section of this site. If you require help in completing the form please contact Jane Martin on 020 797 22469 or Nicki Watts on 020 7972 2493.

Raising concerns

If you need to raise concerns about the HRA please email in the first instance. If the matter is not resolved to your satisfaction, you may wish to pursue your concerns in accordance with the HRA Complaints Policy and Procedure.

We are committed to providing a service in a professional, fair and courteous manner. We recognise, however, that there may be times when things can go wrong and so have established a procedure for dealing with such concerns when they happen.

Concerns about Research Ethics Committees (REC)

Our Research Ethics Committees (RECs) are expected to scrutinise research proposals rigorously but should treat applicants fairly and courteously at all times. If you believe that your application has not been reviewed fairly or you are unhappy about the way that a REC has dealt with you or your application, you should contact the relevant Regional Manager in the first instance to discuss your concerns informally.

Regional Manager for London 
Louise Braley: 0207 972 2587

Regional Manager for Manchester
Noel Graham: 02079722452 or 07825 531378

Regional Manager for Jarrow
Hayley Henderson: 02071048083

Regional Manager for Nottingham
Linda Ellis: 0207 972 2448 or 07825 197311

Regional Manager for Bristol
Tom Lucas: 0117 342 1329

If your enquiry concerns competing interests, we would recommend that you read the guidance that was developed by the national research and ethics advisors' panel (NREAP). This sets out a number of principles and possible solutions that might be applied by RECs when considering how competing interests should be managed.

If the matter is not resolved to your satisfaction, you may wish to pursue your concerns in accordance with the HRA Complaints Policy.

Appealing a decision by a REC

The Research Ethics Service Standard Operating Procedures give provision for any applicant who has received an unfavourable opinion on an application the right to appeal that decision.

Applicants also have the right to appeal an unfavourable opinion on a substantial amendment.

Applicants are required to set out in writing their reasons for wishing to appeal the decision and the Head of RES will consider this request. The Appeal REC will consider the same documentation which was considered by the original reviewing REC together with a copy of the Appeal letter and any other representations the research team may wish to make.

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