Researcher requests support (by contacting HRA via firstname.lastname@example.org).
HRA public involvement team provides support request form and arranges a triage call.
Researcher and HRA public involvement team discuss what kind of involvement will be most suitable and amend the support request form if necessary.
HRA public involvement team circulates support request form to matching service partners (contacts listed on database).
Matching service partners review the support request form and contact the researcher to discuss further/offer support before contacting their members.