Video reflexive ethnography for service improvement in a CDU
Research type
Research Study
Full title
The impact of environment and routines on patient centered care in a Clinical Decision Unit: a video reflexive ethnography.
IRAS ID
260915
Contact name
Carolyn Tarrant
Contact email
Sponsor organisation
University of Leicester
Duration of Study in the UK
1 years, 0 months, 29 days
Research summary
It is known that patients are less satisfied with the care they receive within clinical decision units (CDUs) compared with elective and specialist hospital care. Sullivan et al's (2013) analysis of the NHS in patient survey data reported that patients are particularly dissatisfied with pain control, privacy, the information they receive, their involvement in their care, and discharged.
This research project has two aims. Firstly, to improve the care within an CDU by carrying out a video reflexive ethnography (VRE) improvement project. Secondly to evaluate the use of VRE as an approach to service improvement, in particular its acceptability to staff and the extent to which service improvement occurs.
Conducting a VRE improvement project involves the following steps:
1. The care team agree the focus of the improvement project and what will be videoed.
2. Videoing is undertaken.
3. The video footage is edited into a 10 minute selection of clips.
4. The care team watch the film and reflect on how they can improve care.
5. The improvement is implemented.REC name
North West - Greater Manchester East Research Ethics Committee
REC reference
19/NW/0722
Date of REC Opinion
20 Jan 2020
REC opinion
Further Information Favourable Opinion