The impact of PPI on patient feedback for psychiatrists version 1.0
Research type
Research Study
Full title
The impact of Patient and Public Involvement in the design, delivery, and evaluation of patient feedback for revalidating psychiatrists: a bottom-up approach
IRAS ID
229454
Contact name
Rebecca Baines
Contact email
Sponsor organisation
University of Plymouth
Duration of Study in the UK
2 years, 0 months, 1 days
Research summary
Background:
Patient feedback is considered integral to professional development and quality of care. As a result, doctors licensed to practice in the UK must collect and reflect on patient feedback as part of a regulatory process called medical revalidation. However, recent research challenges the acceptability of existing patient feedback tools used for revalidation purposes, particularly for those working in Psychiatry.Why is it important?
Patient feedback tools for psychiatrists have typically been designed 'for psychiatrists by psychiatrists' with limited service-user input. As a result, service-users and at times psychiatrists remain skeptical about their acceptability, validity, and inclusivity, leading to high levels of disengagement, biased service-user selection, and biased service-user responses i.e. service-users not leaving honest feedback due to fear of reprisals surrounding future care. As a result, service-users and psychiatrists have become cynical about the value of existing tools restricting their use and subsequent benefit to professional development, patient safety and quality of care.This research, therefore, aims to address the following research question: can the acceptability, validity, and use of patient feedback tools for revalidating psychiatrists be improved for service-users and psychiatrists through patient and public involvement (PPI) in their design, delivery, and evaluation?
What will we do?
This research will use a cross-sectional mixed methods design comprised of five inter-related stages: i) systematic literature review exploring the presence of PPI in existing patient feedback tools and analysis of online psychiatric reviews; ii) round table discussions and 1:1 interviews with service-users and psychiatrists; iii) Delphi consensus testing with service-users and psychiatrists (held separately); iv) amalgamation of stage 1-3 findings and v) evaluation. Adult service-users/carers/representatives (18-65) with experience of psychiatric care will be voluntarily recruited through charitable organisations and not NHS lists or other healthcare services. Practising psychiatrists will also be voluntarily recruited. The study will take place in England over 2 years.REC name
Yorkshire & The Humber - Bradford Leeds Research Ethics Committee
REC reference
17/YH/0353
Date of REC Opinion
11 Oct 2017
REC opinion
Favourable Opinion