The Effect of Turnover in CCOs on Service Users under CPA in CMHTs
Research type
Research Study
Full title
The Effect of Care Coordinator Turnover on Subjective Measures of Mental State from Service Users in Community Mental Health Teams under Care Programme Approach (CPA)
IRAS ID
239325
Contact name
Jonathon Lovell
Contact email
Sponsor organisation
University of York
Duration of Study in the UK
0 years, 7 months, 30 days
Research summary
This research will investigate whether there is a relationship between the number of different care coordinators a service user under Care Programme Approach (CPA) in Community Mental Health Teams (CMHTs) have had, measured against their own subjective outcome measures of their mental state.
Care Coordinators are often the first point of contact for service users in distress and often meet the most regularly with them, compared to other mental health professionals involved in a service user’s care. Because of this, they arguably have the best knowledge of the service user. However, staff turnover in CMHTs can be high. This means service users, sometimes within the space of a few months, may have multiple different care coordinators. As a result service users and professionals often end up spending time getting to know each other in their first few meetings, rather than continuing wherever the service user may have last left off with a previous care coordinator.
In order to address the research question, service users under CPA in two CMHTs in the London Borough of Hillingdon who have an allocated care coordinator, are able to read and write in English, will be invited to take part in research consisting of two short questionnaires measuring basic demographics as well as their current mental state. In order to control for other factors that may contribute to mental state, data on diagnosis, engagement with Care Coordinator and time they have been under Care Coordination will also be collected and measured against their current subjective mental state.
This research may have the potential to inform and influence understanding of how turnover affects service user engagement and subjective assessments of mental state. This understanding may then be taken into consideration in recruitment and retentions strategies and planning by Central and North West London NHS Foundation Trust.
REC name
Social Care REC
REC reference
18/IEC08/0005
Date of REC Opinion
12 Feb 2018
REC opinion
Unfavourable Opinion