Street Triage : The Service Users Perspective.
Research type
Research Study
Full title
Street Triage : The Service Users Perspective.
IRAS ID
203330
Contact name
Clair Carson
Contact email
Sponsor organisation
Salford University
Duration of Study in the UK
1 years, 7 months, 29 days
Research summary
The focus of the study will be to explore and understand the experiences of service users, who have experienced a mental health crisis and were treated using the street telephone triage service. The exploration of such experiences, using a narrative approach, will enable the identification of current aspects of the service that are considered beneficial, as well as areas that could be improved to provide a better service. This will be done by:
• Exploring the perceptions of service users regarding their experiences of using the street telephone triage service in Bury and Rochdale.
• Ascertaining which, if any, aspects service users found to be beneficial
• Identifying any aspects of the service that from a service user perspective could be improved
• To add to a very limited body of knowledge regarding initiatives for addressing mental health crisis situations.
• To use the findings of the study to make recommendations that will inform the development of the service in the future.
REC name
North West - Haydock Research Ethics Committee
REC reference
16/NW/0487
Date of REC Opinion
22 Jul 2016
REC opinion
Favourable Opinion