Proactive Telephone Coaching & Tailored Support (PROTECTS)
Research type
Research Study
Full title
A pragmatic, two-arm, patient-level, randomised trial of the effectiveness of Proactive Telephone Coaching and Tailored Support for older people with multimorbidity within the CLASSIC cohort (CLASSIC PROTECTS)
IRAS ID
172918
Contact name
Peter Bower
Contact email
ISRCTN Number
ISRCTN12286422
Duration of Study in the UK
1 years, 5 months, 30 days
Research summary
The Salford Integrated Care Programme is a large scale transformation of services in Salford to improve care for older people with long term conditions and social care needs. The Salford Integrated Care Programme will deliver improved care through 3 core mechanisms:
• Improved access to resources and support for self-management
• 'Multidisciplinary teams' providing integrated care
• An ‘Integrated Contact Centre’ to help with navigating services and self-managementA key function of the Integrated Contact Centre is to provide telephone 'health coaching' to support older people in the community with long-term conditions.
Health coaching involves ‘a regular series of phone calls between patient and health professional...to provide support and encouragement to the patient, and promote healthy behaviours such as treatment control, healthy diet, physical activity and mobility, rehabilitation, and good mental health’
The aim of CLASSIC PROTECTS is to evaluate the effectiveness and cost-effectiveness of health coaching for older people with more than one long term condition.
PROTECTS Health coaching is to be delivered by the existing service in Salford as part of the wider Integrated Contact Centre.
At least 500 older people (aged 65+) with more than one long-term condition will be recruited from an existing study (the CLASSIC cohort of 4000 people, NRES reference 14/NW/0206).
Eligible participants will be randomised into either (a) standard NHS care for long-term conditions or (b) standard NHS care for long-term conditions and PROTECTS Health Coaching.
The PROTECTS Health Coaching will involve a series of short (20 minute) phone calls to the older person, once a month over 6 months. The PROTECTS Health Coaching is based on validated interventions developed in the North West and published in peer reviewed journals (Diabetes Care Call, the BRIGHT intervention, and COINCIDE)
CLASSIC PROTECTS will evaluate the effectiveness and cost effectiveness of this Health Coaching using validated measures, over a period of 6 months
REC name
Yorkshire & The Humber - Leeds East Research Ethics Committee
REC reference
15/YH/0129
Date of REC Opinion
26 May 2015
REC opinion
Further Information Favourable Opinion