Personalised videos to improve information recall post consultation
Research type
Research Study
Full title
Do video tutorials, designed to be personalised to patient needs, improve patient information recall and satisfaction post prediabetes consultation in primary care?
IRAS ID
243814
Contact name
Daniel Leff
Contact email
Sponsor organisation
Imperial College London
Duration of Study in the UK
0 years, 1 months, 30 days
Research summary
The project aims to investigate improving patient recall of information post medical consultation at a GP surgery, by providing post consultation information in an online video format that has a personalised feel.
First a group of clinicians from the surgery and a patient focus group from the surgery will be asked their opinions on how post consultation information is currently presented, factors affecting recall of information and suggestions for improvement.
The focus of the study will be on the first consultation for patients with prediabetes. A group of patients will receive a personalised letter with a link to a website containing relevant educational videos tailored to their individual needs. For example; explanation of prediabetes, diet advice, exercise advice, smoking cessation advice, treatment. A different group will receive information as is currently standard; in the form of verbal advice and written information. The standard information covers the same topics as the educational videos.
After a set time period, each patient will be asked to complete a questionnaire testing their recall of the information around diabetes. Part of this questionnaire will also aim to gain qualitative data on what patients thought of the presentation of their post consultation information and how it could be improved.
If the study shows that the presentation of information in online video format, tailored to each patient's personal needs, improves information recall post prediabetes consultation and overall satisfaction of patients, the video platform can then be used and tested for patients with other conditions and improve information delivery and satisfaction for the surgery overall. This would be evidence that simple digital innovation in information delivery, personalised and with patients needs at the centre, can be successfully implemented in primary care. Similar online video platforms could be used in the hospital outpatient setting and adapted to any medical consultation.
REC name
London - Fulham Research Ethics Committee
REC reference
18/LO/1221
Date of REC Opinion
27 Jul 2018
REC opinion
Favourable Opinion