P.E.A.C.H.Y v1.0
Research type
Research Study
Full title
Understanding experiences of People who receive carE from AmbulanCe service staff for a mental Health crisis or problem: a qualitative studY (PEACHY)
IRAS ID
253078
Contact name
Kristy Sanderson
Contact email
Sponsor organisation
James Paget University Hospitals NHS FoundationTrust
Duration of Study in the UK
0 years, 3 months, 28 days
Research summary
Title of study:
What are the experiences of people who receive care from ambulance service staff for a mental health crisis or problem? a qualitative study(PEACHY).Measuring Patient satisfaction with the service and care they receive is becoming the norm for healthcare providers. The level of satisfaction a patient has with their care, has been shown to directly affect their health outcome. The less happy a patient is with the care or service given the less compliant they may be with their planned care or treatment.
Although patient experience is measured in many health organisations there is a lack of literature relating to ambulance service user experience. This project (PEACHY), intends to conduct in depth interviews to get a patient’s view of the care they have received, from staff, who work for the ambulance service. This study is specifically investigating patients who have called for an ambulance due to an episode of mental health crisis or problem.
Potential study participants will be identified from patients who are being cared for by the mental health care team at the James Paget University Hospitals NHS Foundation Trust (JPUH). They will need to have had contact with the ambulance service within the past 12 months and be over 18 years of age.
Study participants will take part in one face to face interview. The interviews will be recorded, transcribed and analysed searching for similarities and differences developing between the cases. This will result in a description and interpretation of the meaning of their experience.
The aim of this study is to interpret, acknowledge and understand the patient’s experience of care, empathy and compassion received from ambulance staff. This additional knowledge will contribute to improvements in the treatment and care of patients.REC name
East of England - Cambridgeshire and Hertfordshire Research Ethics Committee
REC reference
18/EE/0362
Date of REC Opinion
8 Feb 2019
REC opinion
Further Information Favourable Opinion