Patient feedback to pharmacists' consultation skills using the ISQ
Research type
Research Study
Full title
Patient feedback on hospital pharmacists’ consultation skills: A feasibility study using the Interpersonal Skills Questionnaire (ISQ)
IRAS ID
240348
Contact name
Hiyam Al-Jabr
Contact email
Sponsor organisation
University of East Anglia
Duration of Study in the UK
0 years, 10 months, 15 days
Research summary
Title: Patient feedback on hospital pharmacists’ consultation skills: A feasibility study using the Interpersonal Skills Questionnaire (ISQ)
Patient feedback has been used since the 1980s by different healthcare organizations to enhance the quality of healthcare. In the UK, enhancing the quality of healthcare is a major focus of the NHS, and since 2002, patient feedback has been increasingly contributing to assessing healthcare in England. Patient feedback can be collected using different methods such as conducting interviews, and/or by using surveys/questionnaires, to assess various aspects of healthcare services provided to patients, including consultation skills (CSs) of healthcare professionals.
Literature search identified the use of patient feedback in developing consultation skills of physicians, however, a gap was identified in its use in reference to pharmacy consultations. A questionnaire called the Doctor Interpersonal Skills Questionnaire (DISQ) was identified from literature search to be used in assessing CSs of doctors of different specialities. DISQ is a reliable and well validated questionnaire that has many of the characteristics preferred to be in a questionnaire. DISQ was converted into a more generic form called the Interpersonal Skills Questionnaire (ISQ) to be used for assessing other healthcare professionals such as pharmacists, merely by replacing the word “doctor” with “pharmacist”, however, up to date, no studies were published investigating its use with reference to pharmacy consultations. A previous think-aloud study was conducted to pre-test the ISQ in pharmacy context and identify whether problems are associated while patients complete it following their pharmacy consultation. The think-aloud study showed lack of major problems thus making the ISQ a potentially suitable tool for assessing pharmacy consultation. Therefore, the aim of this study is to test the feasibility of using the ISQ in collecting patient feedback from hospital pharmacist consultations. Throughout this process we intend to explore the views of pharmacists regarding the patient feedback and how it could be implemented in the future, in addition to exploring the views of patients regarding their participation in assessing CSs of their pharmacists. We hope that the study will help in informing the implementation of patient feedback for hospital pharmacy practice.REC name
London - Stanmore Research Ethics Committee
REC reference
18/LO/0599
Date of REC Opinion
31 May 2018
REC opinion
Further Information Favourable Opinion