Patient experience feedback in prison healthcare
Research type
Research Study
Full title
Exploring the use patient experience feedback in prison healthcare: a small scale qualitative study with prisoners and staff
IRAS ID
211819
Contact name
Laura Sheard
Contact email
Sponsor organisation
Bradford Teaching Hospitals NHS Foundation Trust
Duration of Study in the UK
0 years, 6 months, 1 days
Research summary
Patients across the world are increasingly being asked to provide feedback about the healthcare they have received. This can take the form of verbal feedback to healthcare staff, written complaints and compliments, taking part in surveys or focus groups about their care and specific government driven initiatives like the Friends and Family Test in the UK. The vast majority of this movement to collect patient feedback has occurred in the acute hospital setting but recently there has been an interest in extending it into primary care. It is largely unknown what feedback is collected from prisoners about their experiences of prison healthcare in the UK. This research paucity relates to i) how prisoners are able to feedback about their experiences of healthcare whilst within the prison estate ii) how staff may use patient experience feedback to make improvements. The aim of the research is to explore the use of patient experience feedback in prison healthcare, through a small scale qualitative study at two prisons. We will do this by interviewing both prisoners and healthcare staff using semi-structured interviews, using a topic guide. We will interview 8 to 10 prisoners and 8 – 10 staff at each site. Interviews will be one to one and last around 45 minutes. They will be conducted by an experienced qualitative prison researcher. We will conduct the interviews between September 2016 and March 2017. Thematic analysis will be undertaken. We will also conduct a small piece of documentary analysis to understand what happens to different sources of patient experience data in the prison system. The novel findings of this small scale work will be disseminated through academic and NHS channels but will also allow for important research questions to be generated about patient experience feedback in prison healthcare
REC name
North East - York Research Ethics Committee
REC reference
16/NE/0264
Date of REC Opinion
19 Aug 2016
REC opinion
Further Information Favourable Opinion