KPREM as an Intervention
Research type
Research Study
Full title
Does Measuring Patient Experience of Kidney Care Benefit Patients?
IRAS ID
262038
Contact name
Janine Hawkins
Contact email
Sponsor organisation
University of Hertfordshire
Duration of Study in the UK
0 years, 9 months, 29 days
Research summary
Research has shown that if we ask patients about their experience of healthcare services, what they say can be used to improve how care is designed and delivered. The purpose of this study is to see if measuring the experience of patients with chronic kidney disease leads to patient benefits in the form of renal healthcare service improvements.
In the UK, the annual Kidney Patient Reported Experience Measure (Kidney PREM) has been given to patients by their renal centres annually since 2016. The measure explores patient experience across 13 domains of renal services including access to the team, communication, decision making, and overall experience. Now in its fourth year, there is a strong dataset with which to investigate whether there is a correlation between KPREM scores and quality improvement work that is being carried out within the renal units.
The study is funded by British Renal Society / Kidney Care UK. It is a three phase study using mixed methods:
* Phase One: In September 2019 we will send renal centres a questionnaire asking them what they have learned from Kidney PREM, about their patient experience of kidney care, what quality improvement work they have been engaged with, why and to what timescales;
* Phase Two: In October 2019 we will have 2016-19 Kidney PREM data; we will analyse the data along with that from the Phase One renal centre survey to see if there has been any change in patient experience over time, particularly in those areas which renal centres have prioritised for action.
* Phase Three: We will interview staff and patients from four units showing the most quality improvement-related change in their results, to see if any lessons can be learnt.
REC name
North West - Liverpool Central Research Ethics Committee
REC reference
19/NW/0591
Date of REC Opinion
26 Sep 2019
REC opinion
Favourable Opinion