Investigating AI-identified clinical coaching (version 1.0)
Research type
Research Study
Full title
Investigating the delivery and impact of an artificial intelligence(AI)-identified clinical health coaching intervention in North East London: A mixed method study
IRAS ID
358652
Contact name
Niels Peek
Contact email
Sponsor organisation
School of Clinical Medicine
Duration of Study in the UK
2 years, 1 months, 17 days
Research summary
The state of emergency services in the UK is alarming, with record-high demand leading to unacceptable waiting times and overwhelming pressure on healthcare services. New preventative approaches are needed to support patients earlier and reduce their need for emergency care. One promising approach is Artificial Intelligence-identified Clinical Coaching (AICC). AICC is a service developed and delivered by the company Health Navigator (HN) for the NHS. The service uses AI to identify patient likely to have multiple unplanned nights in hospital in advance and offers them a clinical health coaching intervention. The goal of the clinical health coaching is to support patients to look after their health, which can often mean they are less likely to use emergency services. In a randomised study, the service was found to reduced emergency admissions, improve patient activation and reduce mortality. This research aims to build on the findings of the randomised study by assessing the delivery and impact of AICC under routine, real-world conditions in North East London. We will use interviews with patients, their families, carers, and NHS and HN staff to understand how AICC is being used, accepted and delivered across different groups. We will also use a survey completed by patients at four times to see whether the clinical health coaching impacts how patients understand and look after their health, and their experiences and quality of life. This research study will gather views from a wide range of people who use or help provide the AICC service. The funder and beneficiary of this research is NHS England as they will use the findings from the research to inform future commissioning and deployment decisions.
REC name
London - Bromley Research Ethics Committee
REC reference
25/LO/0747
Date of REC Opinion
16 Oct 2025
REC opinion
Favourable Opinion