Information Practices & Data Needs of Online CBT Supporters
Research type
Research Study
Full title
Understanding the information practices and data needs of supporters of an online-delivered Cognitive Behavioural Therapy (CBT) service
IRAS ID
267102
Contact name
Derek Richards
Contact email
Sponsor organisation
SilverCloud Health
Duration of Study in the UK
0 years, 10 months, 16 days
Research summary
This research aims to better understand and assist the work practices of supporters of online-delivered Cognitive Behavioural Therapy (CBT) services, whose role is to assist mental health clients in continued use of this intervention type. One of the most widely used online CBT interventions in NHS IAPT services is SilverCloud Health, which offers an established CBT program for the treatment of depression, anxiety, and stress. Clients, who are prescribed access to this platform receive weekly reviews from a trained human supporter. For these reviews, supporters assess how clients used the platform (i.e. number of logins, contents viewed, tools used) and any client messages send to them. Based on this data, supporters provide clients a personalised feedback message via the platform that serves to help reinforce use and aid client progress. Aiming to better understand how supporters make use of the available information to develop an understanding of their clients behaviour (their information practices), and what kinds of data they need to provide a personalised their feedback in response (their data needs), we will conduct semi-structured interviews with 12-15 supporters. Building on the findings of this interview study, we will conduct a second, same size, interview study, whereby we present supporters with a range of data visualisation examples to gather their feedback on how additional data about client behaviour could serve as a useful information resource to extend their existing review practices. Interviews will be conducted either in person, or remotely (via phone call, or video conferencing software) and are expected to take up approximately 35 minutes. All interviews will be audio recorded for later analysis. The results of this research seek to improve the effectiveness of online CBT services; and are intended to be reported in peer reviewed scientific journals and international conferences.
REC name
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REC reference
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