Improving patient feedback after hospital admission
Research type
Research Study
Full title
Mechanisms to optimise patient reported outcomes and patient reported experience measures on the Acute Medical Unit
IRAS ID
311590
Contact name
Vicky Daye
Contact email
Sponsor organisation
Northern Care Alliance
Duration of Study in the UK
1 years, 11 months, 29 days
Research summary
The study is looking at how to most effectively generate patient reported outcome and experience measures (PROMs and PREMs) data in patients admitted to hospital via Acute Medicine. Patient feedback is challenging because these patients can both be very unwell but also have a short admission duration. Knowing when and how to capture data is important to maximise feedback potential. Preferred feedback method may differ between patient groups such as those based on age and language. This study will use electronic and paper versions of a patient feedback questionnaire to determine which provides greater returns of important PROMS and PREMs themes. Alongside this, different styles of question will be asked in sequential iterations of the questionnaire and the questionnaire will be completed at different times relative to the date of admission. Analyses will be applied to determine the best approach to use and whether this may need to differ between patient groups to ensure that seeking feedback does not link to health inequality by providing some people with a greater platform for their voice compared to others. Finally, key themes within feedback will be linked to outcome data such as readmission to determine which themes are most effective in use as PROMs markers of susceptibility to poorer outcome.
REC name
East of England - Cambridge East Research Ethics Committee
REC reference
23/EE/0052
Date of REC Opinion
22 Feb 2023
REC opinion
Further Information Favourable Opinion