How do patients use multiple ways to access mental health care?
Research type
Research Study
Full title
How do patients use multiple ways to access mental health care? A qualitative study on the transitions of patients between "modes" of service delivery, how these transitions affect the work of the patients' care team members and the management of the mental health service.
IRAS ID
178009
Contact name
Angela Aristidou
Contact email
Sponsor organisation
University of Oxford
Duration of Study in the UK
0 years, 4 months, 1 days
Research summary
Young mental health patients receive mental health service within the NHS by attending appointments in person at a specific location. But also, young people increasingly use alternative ways to access mental health service: they turn to peer-support, apps and platforms found on mobile phones, computers, and social media. This range of ways in which patients access care is often overlooked by studies interested in mental health delivery. Yet, especially when designing service provision for young people, it is important to consider.
Our study, therefore, aims to examine both the traditional 'mode' of service provision (face-to-face with an NHS expert) and the emergent 'mode' (e.g. through online platforms, social media, peer networks). We aim to examine how the two modes interrelate and with what impact on working in and managing a mental health service organization.
This is a qualitative study. It involves interviews and focus groups with young patients (18-35 years old) of the Early Intervention for Psychosis service of the Oxford Health NHS Foundation Trust. It also involves interviews with the Early Intervention for Psychosis members who care for these patients and interviews with other NHS employees in management/leadership roles within the same Trust. It is funded by the NIHR CLAHRC Oxford.
REC name
South Central - Oxford B Research Ethics Committee
REC reference
15/SC/0260
Date of REC Opinion
8 Jun 2015
REC opinion
Further Information Favourable Opinion