Evaluating the Community Rapid Intervention Service (CRIS)
Research type
Research Study
Full title
A qualitative evaluation of the Staffordshire & Stoke on Trent Community Rapid Intervention Service (CRIS)
IRAS ID
312615
Contact name
Alice Moult
Contact email
Sponsor organisation
Keele University
Duration of Study in the UK
0 years, 8 months, 29 days
Research summary
Background
Unlike previous models of urgent care, the Community Rapid Intervention Service (CRIS) aims to deliver a service that, through a single point of access, provides rapid responses to patients with medical needs in their usual place of residence. The service has been running for two years, but looking to the future the CRIS may need to respond to changing patient needs, and a system shift to greater community care. The current impact of the CRIS needs to be evaluated so that opportunities and threats can be addressed which will, in turn, optimise future service delivery.
Research question:
Our primary research question is: What are stakeholder’s experiences and perceptions of the CRIS, and how can these be improved, or modified, so that the service is acceptable, and effective, for those who will implement and use it in future practice?
Methods:
To evaluate the service we will conduct online interviews with leaders, healthcare professionals working within the CRIS, and stakeholders interfacing with the service. Each interview will last up to 60 minutes. We will also hold online, or in-person, focus groups with patients and carers to explore their opinions of the CRIS; these may last up to 2 hours.
Outputs
After this study we will produce a report documenting our findings. The evaluation will identify good practice in the existing service and explore opportunities for development to deliver a “future fit” high quality service for all stakeholders.REC name
South West - Central Bristol Research Ethics Committee
REC reference
22/SW/0075
Date of REC Opinion
11 May 2022
REC opinion
Favourable Opinion