Evaluating patient preference for different methods of giving feedback
Research type
Research Study
Full title
Evaluating patient preference for giving feedback using the Perception of Quality in Anaesthesia (PQA) questionnaire: paper-based vs electronic vs online
IRAS ID
159877
Contact name
Julian Giles
Contact email
Sponsor organisation
Queen Victoria Hospital NHS Foundation Trust
Duration of Study in the UK
0 years, 3 months, 1 days
Research summary
Listening to patients is important; we must have methods to accurately collect views about care. NHS organisations are increasingly using online questionnaires to seek feedback. However, little research has been done to justify the use of online tools or to evaluate their impact on patients and the quality of their feedback.
This study aims to investigate patient preferences for the method of providing feedback about their care. Do they prefer: (i) a paper-based questionnaire (ii) an electronic questionnaire on a device, or (iii) an online questionnaire sent to the patient via email? What are the reasons for this preference? Do different groups of patients have different preferences? Does surgery have an impact on their preference? What are patients’ experiences of providing feedback by their preferred method?
The study will use a recently validated questionnaire to obtain patient feedback following surgery: the Perception of Quality in Anaesthesia (PQA) questionnaire. The reason for selecting this tool is that it is relatively brief (16 questions), yet covers a broad range of aspects of patient care, both physical and psychological.
Adult patients at the Queen Victoria Hospital (East Grinstead) who are due to have day case surgery involving either a general or regional anaesthetic may be included in the study.
Part 1 of the study will take place in the pre-assessment clinic. Participants will be asked to rate their preference for each method and explain why.
Part 2 will take place on day of surgery. Participants will be asked to rank their preferred method of giving feedback. Following their surgery, once they are medically fit for discharge, patients will be asked again for their preferred method and then asked to complete a questionnaire using it. A follow-up telephone interview will evaluate participants’ experiences of providing feedback by their preferred method.
REC name
London - Bromley Research Ethics Committee
REC reference
15/LO/0303
Date of REC Opinion
10 Apr 2015
REC opinion
Further Information Favourable Opinion