Empathising and ideating patient experiences.
Research type
Research Study
Full title
Empathising and ideating patient experiences: a novel approach to understanding diverse perspectives on 21st century healthcare environs.
IRAS ID
315883
Contact name
Sarah Green
Contact email
Sponsor organisation
University of Winchester
Clinicaltrials.gov Identifier
N/A, N/A
Duration of Study in the UK
2 years, 1 months, 18 days
Research summary
This research forms part of professional doctoral study at the University of Winchester. It applies a design-thinking lens to healthcare, shedding new light on the patient experience - to address ‘what matters to someone’ rather than ‘what’s the matter with someone’.
Key research question: “what are patients’ perceptions of hospital spaces in Hampshire, UK, what are the barriers and enablers of positive patient experiences and what is the role of the ‘lived space’ in shaping person-centred care?”
Following a review of literature the objectives are to:
1. understand patient perspectives on healthcare spaces in different qualities of setting, including how aspects of the ‘conceived space’ and the ‘perceived space’ impact ‘lived space’;
2. advance understanding of ‘lived spaces’ by the development of a novel framework that employs Design Thinking and Third Space principles;
3. leverage these insights to devise recommendations for practitioners of patient-centred design projects.Primary data will be collected by a qualitative case study design incorporating ethnographic observation (passively watching, making notes, sketching) of two NHS Hampshire sites (likely an out-patients waiting area and associated ward/treatment area if possible, at the Royal Hampshire County Hospital and The Andover Clinic), followed by c20 semi-structured (off-site) interviews with outpatients. Each interview will last up to 45 minutes. Questions will not be of a clinical nature; participants will reflect on the surroundings.
Participants volunteer by flyers handed by staff at both settings. Interviews will occur over a period of two months, and observation would last up to two hours at each site. These will be nonparticipant observations (Roller & Lavrakas, 2015).
All patient’s data will be anonymised.
The expected outcome is a framework for practice, focusing on emotive outcomes: a checklist for including subtle patient-centred considerations for future projects.REC name
North East - Tyne & Wear South Research Ethics Committee
REC reference
22/NE/0224
Date of REC Opinion
16 Jan 2023
REC opinion
Further Information Favourable Opinion