Construction and measurement of team performance in CLDT's
Research type
Research Study
Full title
Construction and measurement of team performance in community adult learning disabilities service: do we measure what is valuable or value what is measurable?
IRAS ID
335854
Contact name
Samantha Reynolds
Contact email
Sponsor organisation
Canterbury Christ Church University, Salomons Centre for Applied Psychology
Duration of Study in the UK
1 years, 4 months, 1 days
Research summary
Current measures of staff performance within community learning disability teams (CLDT) focus on practical and easy to measure information such as compliance with recording and documentation of information, presence of health passports and frequency of physical health checks (Sheenan et al, 2016; NHS, 2019). Whilst these standards are important to reduce health inequalities commonly seen within this population and ensure standards of care (Heslop et al, 2014), these practical targets can fail to consider the voice of those using and providing the service and what performance means to them.
There is increasing evidence that the therapeutic relationship between client and therapist may have the greatest impact on treatment outcomes (McAllister et al, 2021) however this is not commonly measured when assessing quality of care (Priebe & McCabe, 2008). Research into the views of stakeholders is also limited and therefore missing the voice of those at the heart of these services. Services continue to measure performance of teams based on routine and measurable outcomes however research is yet to identify the important elements of engagement that impacts upon satisfaction and outcomes from the perspective of those in the relationships. If we measure performance based on things that are easy to observe and quantify then we risk missing true indicators of quality of care for this population.
This study aims to gather the views of different stakeholders (commissioners, staff, clients and carers) regarding their views of good performance and quality care and compare these with current measures and constructs of staff performance used within such teams.
Consenting participants with be invited to attend focus groups or supplementary individual interviews to share their views on the things that are important and impactful when engaging with, or working for, a community learning disability team.REC name
Social Care REC
REC reference
24/IEC08/0012
Date of REC Opinion
14 May 2024
REC opinion
Further Information Favourable Opinion