Community Pharmacy Scotland: Perceptions & Experiences of MAS
Research type
Research Study
Full title
Community Pharmacy Scotland: Investigating value of the Minor Ailment Service as perceived and experienced by service users.
IRAS ID
243942
Contact name
Derek Stewart
Contact email
Sponsor organisation
Robert Gordon University
Duration of Study in the UK
0 years, 7 months, 31 days
Research summary
A mixed methods design will be employed to research the value of the Minor Ailment Service (MAS) as perceived and experienced by service users. All community pharmacies in Scotland will be invited to participate by distributing study packs to 10 service users accessing MAS at each location. The pack will contain a participant information leaflet and questionnaire. Items in the questionnaire will collect data on perceived quality of the consultation, perceptions of effectiveness of the treatment and advice given, GP or other healthcare professional visits potentially avoided and overall experience. A one week follow up questionnaire will ascertain the perceived effectiveness of treatment, compliance with service provision, and whether any further services were required to alleviate original ailment. Questionnaire respondents will have the opportunity of participating in a semi-structured telephone interview to provide rich data and add explanations to the quantitative results. Around 25 service users from across Scotland will be interviewed.
REC name
South Central - Hampshire A Research Ethics Committee
REC reference
18/SC/0229
Date of REC Opinion
2 May 2018
REC opinion
Further Information Favourable Opinion