A qualitative exploration of the use of telehealth during covid-19 [COVID-19]
Research type
Research Study
Full title
The experience of rapid implementation and delivery of telehealth in musculoskeletal services during covid-19: a qualitative exploration
IRAS ID
285621
Contact name
Laura Swaithes
Contact email
Sponsor organisation
Keele University
Duration of Study in the UK
0 years, 5 months, 1 days
Research summary
Background\nMusculoskeletal pain, that is pain associated with muscles and joints, is a common reason for attendance at healthcare services. The recent covid-19 outbreak has had a significant impact on the way that healthcare services are run. Face to face appointments have been reduced and instead we are seeing many appointments taking place over the telephone or online via video.\nThe setup of telephone or video appointments has happened rapidly due to the covid-19 situation, where staff and patient needs are very different to what they were previously. There are potential benefits to establishing new services at pace, but it is also important to understand any negative impact and which of the changes should continue after covid-19 subsides. \nThe aim of this proposal is to explore implementation in musculoskeletal services in the context of covid-19, including the ‘real-time’ experiences of healthcare professionals setting up and using remote consultations in musculoskeletal services. \nMethods\nLay representatives have been involved in this project from the outset. We will conduct individual interviews with approximately 20 healthcare professionals (including physiotherapists, rheumatologists and managers) across musculoskeletal services in three Trusts in England. \nOutputs \nBy exploring the experiences of staff during this time and understanding what affects the set up and delivery of telephone or video consultations, this work will allow us to identify any benefits and challenges. This learning may shape musculoskeletal service design in the future. Our lesson learned will provide recommendations as to the key factors associated with optimal implementation and delivery of remote consultations. These can be shared with other areas. This work will also inform a future funding application to understand how this new way of working can continue over time.\n
REC name
N/A
REC reference
N/A