The opening hours for our services, which are listed on the contact us page, will be changing over the festive period.
The following will be closed from 4pm on Friday 19 December and will reopen at 10am on Monday 5 January 2026:
- general enquiries (mainline 0207 104 8000 and contact@hra.nhs.uk)
- enquiries on the research approval process, including the research ethics service, HRA and HCRW Approval, and policies and legislation queries@hra.nhs.uk)
- IRAS queries (iras.queries@hra.nhs.uk)
- Confidentiality Advice Group (CAG) team (cag@hra.nhs.uk)
- Public Involvement team (public.involvement@hra.nhs.uk)
If you need support from us over the Christmas and New Year holiday, the following services will be available as normal, apart from the Bank Holidays on 25 and 26 December and 1 January:
- HRA approvals mailbox for Research Ethics Committee (REC) and booking service urgent enquiries (approvals@hra.nhs.uk)
- Freedom of information (FOI) enquiries (foi@hra.nhs.uk)
- complaints (complaints@hra.nhs.uk)
- IRAS CTIMP submissions, e-submission of amendments and online booking technical queries (service.desk@hra.nhs.uk and 0207 104 8260)
- all support relating to projects and modifications using Plan and Manage Health and Care Research (service.desk@hra.nhs.uk and 0207 104 8260)