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Member feedback

Feedback and raising concerns

The Quality Assurance department, in addition to its role in audit and accreditation of REC, manages user satisfaction processes and feedback.

Member feedback is always welcome, and helps inform our developments. Feedback may be given to your REC Manager or any member of HRA management. Alternatively, please complete this feedback form which can be emailed to hra.qa@nhs.net.

To raise a concern relating to the actions, behaviours or decisions of our  staff, REC Chairs and members, including concerns that arise from the delivery of HRA procedures and policies the Framework for Raising a Concern should be used. The Framework for Raising a Concern sets out principles for addressing concerns in the first instance, as well as stipulating exclusions from the framework.